otelium
Help Center/Guest Transfers & Fleet
Transfers & Fleet
4 min

Guest Transfers & Fleet

Coordinate airport transfers, driver assignments, and vehicle fleet management from the same platform that handles reservations.

Transfer Centers & Locations

Define transfer centers (airports, bus terminals, ports) and specific locations within them (Terminal 1 arrivals, VIP lounge). These locations are used when creating transfer reservations so that drivers know exactly where to meet guests.

Seasonal Transfer Pricing

Transfer rates are organized by season and vehicle type. You can define flat rates per route or per passenger, with automatic inclusion in the guest's reservation folio when a transfer is linked.

Vehicle & Driver Management

Maintain a fleet inventory with vehicle types, capacities, and maintenance schedules. Driver records include license types, assigned vehicles, and availability. The system suggests the best driver-vehicle pair based on route, time, and workload.

Linking Transfers to Reservations

From any reservation, staff can add an arrival or departure transfer. The transfer inherits guest details and appears on the daily transfer manifest. Changes to the reservation automatically update or warn about linked transfers.

Daily Transfer Manifest

The operations team starts each day with a manifest showing all scheduled transfers: guest names, pickup times, routes, assigned vehicles, and drivers. Real-time status updates keep front desk and concierge informed of delays or changes.

Frequently Asked Questions

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