Help Center
Everything you need to get the most out of Otelium. Search guides by topic or keyword.
Getting Started with Otelium
A high-level introduction to Otelium's platform, modules, and how they work together to streamline hotel and agency operations.
Reservation Management
Learn how Otelium handles bookings from creation to checkout, including room assignment, folio tracking, amendments, and cancellations.
Contracts & Dynamic Pricing
Understand how Otelium structures rate agreements, seasonal periods, discount rules, stop-sales, and cancellation policies.
Property & Room Management
Configure your hotel profile, room types, floors, board plans, and images — the foundation of every reservation and contract.
Agency & B2B Partner Management
Manage agency profiles, B2B user access, subscription tiers, and hotel-agency relationships from a single portal.
OTA & Channel Management
Sync prices, availability, and reservations with Booking.com, Expedia, and other OTAs in real time to prevent overbooking and rate parity issues.
Daily Operations & Task Management
Keep housekeeping, maintenance, and front desk teams synchronized with real-time task boards, incident logging, approvals, and shift handovers.
Analytics & AI Reporting
Turn operational data into actionable insights with occupancy heatmaps, revenue dashboards, AI-powered forecasts, and custom report builders.
HR, Shifts & Payroll
Manage departments, positions, schedules, attendance, overtime, and payroll calculations in one integrated module.
Guest Transfers & Fleet
Coordinate airport transfers, driver assignments, and vehicle fleet management from the same platform that handles reservations.